Tunnel vision: the light at the end of the tunnel
In parts 1 and 2, I discussed how organisations deal with risks that impact the realisation of programme benefits, but which are not derived from within the programme itself. We examined case studies of very large, long term programmes which, despite delivering the capabilities planned, failed to deliver benefits. Diagnosing what went wrong, we narrowed our focus to risks of disruptive change in the market, which negate benefits, and to flawed assumptions in how outputs, outcomes and capabilities should lead to benefits.
Communication: the hidden gem in successful transformation programmes
Studies have shown that effective communication with stakeholders is one of the key drivers for the success of transformation programmes. According to the Project Management Institute, 56% of change projects fail due to ineffective communications. In addition, 70% of organisational change fails as a result of employee attitudes and management behaviour.